Colin Scott Colin is an author and executive coach for global companies with over 20 years of experience in business and supply chain management. In his operational career, he worked for manufacturers and third-party logistics providers and managed major change projects, building new distribution centres as well as moving and consolidating depots. He was responsible for international transport operations as well as systems strategy and implementation and held Commercial Manager positions, focusing on customer account management and regional financial responsibility, including the management of client inventory and the implementation of strategic sourcing processes. Over the past decade, Colin has focused on management development, designing and delivering learning programs around the globe for some of the world's largest companies. He thoroughly enjoys supporting large retailers, manufacturers, transportation and logistics companies in meeting the ever-increasing challenges in customer service, cost, innovation and the environment. Educated at Durham University and Nottingham Business School, Colin holds diplomas in logistics and management studies and is an accredited trainer and assessor in Team Management Profiling. A passionate rugby player, Colin believes in a strong link between sports and business - high performance is created by knowledge, skills and attitude through coaching and learning. Henriette Lundgren Henriette is an author, coach and business trainer. Her main focus is on developing and conducting supply chain, demand planning and customer service trainings for leading multinational companies. Before joining the world of HR development, she worked for more than six years in various line management and project management positions in the supply chain industry, leading demand planning and sourcing teams in the consumer goods and chemical industry. She also oversaw the implementation of SAP systems in manufacturing, planning and customer service at the international level. Henriette holds a degree in International Business from Maastricht University (NL) and a Master in Organizational Psychology from the Open University in Germany. She also received a Professional Diploma from the Chartered Institute of Logistics and Transportation (CILT) with distinction and is a member of the British Psychological Society (BPS). Henriette has worked and lived in various countries, including Italy, Poland, Sweden, Germany and the Netherlands, which makes her a true and multilingual European citizen. In her free time, Henriette enjoys baking cakes. Paul Thompson Paul is an author and business learning specialist with extensive experience in designing and running global programmes for large corporations. He enjoys working with leading companies and has developed and delivered coached learning activities in topical subjects, including customer service, supply chain and value creation. Many of Paul's programmes include the use of business simulations, which improve interaction during the event and increase learning transfer after it. He is a qualified assessor for the Margerison-McCann Team Management Wheel. After graduating with a first class degree in Manufacturing Sciences, Paul spent a decade managing different parts of the business for two of the world's largest and most successful companies. In his roles, Paul has managed Sales, Finance, Planning, Supply Chain, Logistics, Warehousing and Manufacturing Operations. He has led major change management projects including outsourcing international warehousing & distribution and implementing customer service excellence systems. In addition, he also oversaw the implementation of both SAP and JD Edwards successfully within the supply chain.