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Frequently Asked Questions

How soon will I receive my order?

When you browse for an item on our website, you'll be shown the estimated number of days before it is delivered.

If your order is taking longer than you think it should, email us at <a href="mailto:webstore@paperplus.co.nz">webstore@paperplus.co.nz</a> for an update on expected delivery dates.

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Contact

Can I get someone to help me place an order?Who should I contact about receiving an incorrect or faulty item?Who should I contact to find out when my order will be delivered?

Delivery

Can I change the delivery address for an order that I have already made online?Can my order be sent to an international address?Has my order been sent to me yet?How do I track my order?How much do I pay for the courier charge?How soon will I receive my order?I only received part of my order - where are the rest of the items?I ordered a gift card for a friend - how quickly will it be delivered to them?I've received an incorrect item - what do I do?What happens if I am not home when the courier calls?Why don't I see any information when I try and track the courier's progress?Will the courier just leave the parcel at my front door?Will you send my order to a post office box address?

Emails

How can I stop getting emails from Paper Plus?Why am I getting emails from Paper Plus?Why didn't I receive a confirmation email after I placed my online order?

Fly Buys

Can I use a Fly Buys card from a country outside of New Zealand?Can I use my Fly Buys Air Points card?How many Fly Buys points will I get when I purchase online?I placed an order on the website - why haven't I received any Fly Buys points?My Fly Buys card number doesn't start with 6014 - how can I enter my Fly Buys number?

Gift Cards

Can I get change if I don't spend all the credit on my Paper Plus Gift Card?Can I purchase products and pay half with my Gift Card and half with my credit card?Can I top up (add more credit to) my Paper Plus Gift Card?Do I get charged freight when ordering a Paper Plus gift card?Does the Gift Card expire?How do I know how much credit has been loaded onto a Gift Card, and how much credit I have left?How many times can I use my Paper Plus Gift Card, and can I top it up?If my Gift Card breaks, can I have it replaced or refunded?If my Paper Plus Gift Card is stolen or lost can I have it replaced or refunded?What gift card information can be viewed online, at www.paperplus.co.nz?What value can be loaded on to the Paper Plus Gift Cards?When do I get Fly Buys Points with my Gift Card?

My Account

Do I need to have an account with Paper Plus before I can place an order?How do I register for an account?I am a member of the My Big Deal club - how can I update my address or other details?I've forgotten my password - how do I re-set it?What is the Paper Plus Privacy Policy?When I register with you (join the My Big Deal club), how are my details kept secure?Why should I have an account with Paper Plus?

Ordering

Are all the books featured on the website available at Paper Plus retail stores?Can I buy a gift card and have it sent to someone else?Can I place an order for overseas delivery?Do I have to create an account to shop with Paper Plus?How do I change an order I have already placed?How do I order more than one copy of the same item?How do I place an order?How do I remove an item from my shopping bag?How do I search for the item I want?I placed an order - why didn't I receive a confirmation email?I've finished shopping - how do I complete my order?

Payment

Can I purchase online using a Gift Card?Can I use my debit card to pay for my items?Can I use my Saver Club balance to pay for my items?How much do I pay for freight?Is it safe to use my credit card to purchase online?What methods of payment can I use to pay for my online order?

Returns

I've ordered the wrong item - how do I exchange it?I've received a faulty item - how do I get it replaced?If I've bought an item online, can I exchange or return it to a Paper Plus retail store?Will I be charged a courier fee to return a faulty item?

Search

Can I search for a book by author?Can I search for a book by ISBN?How do I find the item I'm looking for?

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