Frequently Asked Questions

I placed an order - why didn't I receive a confirmation email?

If you don't receive a confirmation email, check your Spam or Junk folder in case the confirmation email has been sent there. If you do find it, move it to your inbox or tell your computer it's not junk, so that it comes to you properly next time.

If you can't find a confirmation email from us, please email us at <a href="mailto:webstore@paperplus.co.nz">webstore@paperplus.co.nz</a> and we will check to ensure we received your order.