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Listening to the Customer

By Peter Hernon | Paperback | 0 Review(s)

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A thorough explanation of how a voice-of-the-customer program for libraries can give customers the opportunity to make their opinions known, enabling libraries to develop services that meet or exceed their patrons' changing expectations. * Ten sidebars highlight specific libraries and what they are... read more

Format
Paperback
Release Date
23 May 2011
Author(s)
Joseph R. Matthews
Peter Hernon
Publisher
ABC-CLIO
ISBN-13
9781598847994
Dimensions
175mm x 251mm x 15mm
Pages
201
Format
Paperback
Release Date
23 May 2011
Author(s)
Joseph R. Matthews
Peter Hernon
Publisher
ABC-CLIO
ISBN-13
9781598847994
Dimensions
175mm x 251mm x 15mm
Pages
201

Ships in 6-13 days
International Version

$137.00
-
+
Add to Cart