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Design for Six SIGMA for Service, Chapter 4 - Customer Survey Design, Administration, and Analysis

By Kai Yang | Electronic book text | 0 Review(s)

The following is a chapter from Kai Yang's "Design for Six Sigma for Service." This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization... read more

Format
Electronic book text
Release Date
31 May 2005
Author(s)
Kai Yang
Publisher
McGraw-Hill Professional Publishing
ISBN-13
9780071735773
Format
Electronic book text
Release Date
31 May 2005
Author(s)
Kai Yang
Publisher
McGraw-Hill Professional Publishing
ISBN-13
9780071735773

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