Due to Christmas delivery deadlines, we cannot guarantee delivery of overseas items before Christmas if ordered after 5 December.
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Due to Christmas delivery deadlines, we cannot guarantee delivery of overseas items before Christmas if ordered after 5 December.
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Free Click & Collect
Free delivery over $49.99*
on orders of $50 or more
FAQ
Afterpay
Click & Collect
Emails
Gift Cards
Ordering
Payments
Frequently Asked Questions
Afterpay
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What is Afterpay?
Afterpay allows you to pay for your purchase over four (4) equal fortnightly payments.
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Can anyone use Afterpay?
You must be 18 years old and hold a debit or credit card to apply.
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How do I use Afterpay?
Simply select Afterpay as the payment option at checkout and follow the steps. Go to the
Afterpay
website and signup for an account, or download the afterpay app.
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Is there a minimum purchase on Afterpay?
Afterpay has a minimum purchase of $50
Click & Collect
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How much does it cost?
Generally Click & Collect is free. However, there is a surcharge of $25 for overweight items.
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How long does it take before my order is ready to collect?
This will depend on the delivery time frame specific to each item as it may not be stocked in that store. You will receive notification when each item becomes available to collect.
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Do I need ID to collect?
Yes, the person collecting the good will need to show some form of ID. The below forms of ID are all acceptable:
New Zealand driver's licence
Passport
18+ card
Photo Credit Card
Student ID
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Can I Click & Collect oversized items?
Yes. There will be a surcharge for all overweight items.
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Can someone else collect on my behalf?
Absolutely, provided they have the order confirmation and provide photo ID on collection.
Emails
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Why am I getting emails from Paper Plus?
When you purchase online from us, you will receive an email confirmation. If you are a My Big Deal Club member and have subscribed to us, we will keep you up to date about promotions. We will also let you know when you have earned a Big Deal dollar $5 e-voucher.
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Why am I getting emails from Courier Post?
When you purchase online from us, you will receive tracking details or Click and Collect notification regarding your order.
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How can I stop receiving emails from Paper Plus?
You can opt out from receiving promotional communications by Clicking ‘Unsubscribe’ at the bottom of any promotional email you receive. Alternatively, you can log into your account on the website, and update your Communication preferences under My Account. Lastly, you can always contact us at
webstore@paperplusgroup.co.nz
and we will help you.
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I did not receive confirmation of my order?
Please check your Spam or Junk folder. If you cannot locate it there, please Contact Us at
webstore@paperplusgroup.co.nz
and we will help.
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I did not receive my Digital Gift Card?
Please check your Spam or Junk folder. If you still cannot locate your Digital Gift Card, please Contact Us at
webstore@paperplusgroup.co.nz
.
Gift Cards
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What is the minimum and maximum value that can be loaded onto a Gift Card?
Paper Plus Physical Gift Cards can be loaded with any value between $20 up to $500.
Paper Plus Digital Gift Cards can be loaded with any value between $10 up to $500.
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How do I check my Digital or Physical Gift Card history and balance?
When you make a purchase in-store, the remaining balance is printed on your receipt. You can also check your balance online
here
by entering the Gift Card Number and four digit Pin.
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Can I reuse my Gift Card more than once?
You can use your Gift Card as many times as you like until the balance reaches $0, or until your Gift Card expires, whichever comes first. Once your Gift Card balance has been fully redeemed or reached expiry, it cannot be re-used, nor can the expiry date be extended.
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What if I don’t spend the full balance on my Gift Card?
The Gift Card can be used until the full balance has been redeemed, or the gift card has reached its expiry date.
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Can I use my Gift Card to partially or fully pay for my online purchase?
Yes, you can use your Physical of Digital Gift Card to partially or fully pay for your order. Any outstanding balance on your order can be paid by an additional gift card or Credit Card
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Can I use multiple Gift Cards to partially or fully pay for my online purchase?
Yes, you can use multiple Physical of Digital Gift Cards to partially or fully pay for your order. Any outstanding balance on your order can be paid by Credit Card
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My Physical Gift Card has been lost or stolen
Please treat your gift card like cash. Unfortunately, lost or stolen gift cards will not be replaced or refunded.
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I deleted my Digital Gift Card
Contact us at
webstore@paperplusgroup.co.nz
and provide the recipient email address or the senders details and we can arrange to have your Digital Gift Card resent.
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Is there a freight charge when ordering a Gift Card?
Physical Gift Cards
Yes, a $5.00 freight charge applies to any order with a total order value (excluding delivery fees) that is less than $49.99
Digital Gift Cards
No, these do not incur a freight charge
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Do I need to sign for the delivery of my Physical Gift Card?
Yes, to ensure a physical gift card reaches the recipient, the courier will need to get a signature at the time of delivery
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Can I purchase a Physical Gift Card or Digital Gift Card and have it delivered to someone else?
Yes, you can also add a personal message to the recipient
Ordering
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Do I need to have an account to place an order online?
No you can order online without having an account. Simply choose to checkout as a guest.
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Is there a limit on quantity I can order?
We reserve the right to limit quantities supplied of any one item where this may be necessary.
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Can I place an order for overseas delivery?
Currently we only deliver with New Zealand mainland and Waiheke Island. We cannot deliver to most coastal islands, e.g. Great Barrier, Chatham Island.
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Can I place an overseas order for delivery within New Zealand?
Yes, provided the delivery address is within New Zealand mainland and Waiheke Island.
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How do I change an order I have already placed?
Contact Us at
webstore@paperplusgroup.co.nz
and let us know what you would like to change, and we will be in contact regarding your request.
Payments
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What payment methods do you accept?
We accept the following payment methods online. All prices are in New Zealand Dollar ($).
Visa Card or Visa Debit Card
Mastercard or Mastercard Debit Card
American Express
Paper Plus Digital Gift Cards
Paper Plus Physical Gift Cards
Paper Plus $5 BDC VIP reward voucher
Afterpay
Online Eftpos
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Is it safe to enter my payment details online?
We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems. For further information, please see our
Privacy Policy
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When will you take payment for my order?
If you used your debit or credit card, payment will be authorised when you submit your order.
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How will my transaction show on my statement?
For payments by card: Your transaction will appear as Paper Plus Manukau NZ on your card or bank statement, charge in New Zealand Dollars (NZD)