Communicating Change: Winning Employee Support for New Business Goals -

Communicating Change: Winning Employee Support for New Business Goals

By T. Larkin, Sandar Larkin

Hardback

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When a company decides to make a major organizational change - whether it's a new emphasis on customer service, quality management, restructuring or downsizing - managers must get the message through to frontline employees and enlist their support, or the changes will create more turmoil than progress. Written for busy managers at all levels, this book offers specific prescriptions for effecting successful change, centred around three guiding principles: conveying the message through supervisors, communicating face-to-face, and making the changes relevant to each work area. In addition, a variety of helpful forms, checklists, sample communications, and surveys help managers to quickly put the principles into action.

Product code: 9780070364523

ISBN 9780070364523
Dimensions (HxWxD in mm) H236xW165xS10
No. Of Pages 252
Publisher McGraw-Hill Education - Europe
When a company decides to make a major organizational change, managers must get the message through to front-line employees, and enlist their support. This book offers three guiding principles for effecting successful change: conveying the message through supervisors, communicating face-to-face, and making the changes relevant to each work area.