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Crowning the Customer - pr_61452

Crowning the Customer

How To Become Customer-Driven

Paperback

$37.60

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How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. He explains: The 'Boomerang Principle' (bringing the customer back) How to get the feel of the market place How to listen effectively to the customer Customer panels Why you should increase the number of complaints How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students.

Product code: 9780862789527

ISBN 9780862789527
Dimensions (HxWxD in mm) H216xW135xS12
Edition 4th edition
Publisher O'Brien Press Ltd
No. Of Pages 160
How to become Customer Driven

Customer service is the competitive business battleground of the twenty-first century. This book is a hands-on guide for people who run businesses or work in them.