Customer Relationship Management - pr_32615

Customer Relationship Management

Concept, Strategy, and Tools

By V. Kumar, Werner Reinartz

Hardback

$135.40

Or 4 payments of $33.85 with

delivery message Free delivery for orders over $49.99

Add to Wish List
Delivered in 10 - 14 days
Available for Click and Collect
This book presents an extensive discussion of the strategic and tactical aspects of customer relationship management as we know it today. It helps readers obtain a comprehensive grasp of CRM strategy, concepts and tools and provides all the necessary steps in managing profitable customer relationships. Throughout, the book stresses a clear understanding of economic customer value as the guiding concept for marketing decisions. Exhaustive case studies, mini cases and real-world illustrations under the title "CRM at Work" all ensure that the material is both highly accessible and applicable, and help to address key managerial issues, stimulate thinking, and encourage problem solving. The book is a comprehensive and up-to-date learning companion for advanced undergraduate students, master's degree students, and executives who want a detailed and conceptually sound insight into the field of CRM. The new edition provides an updated perspective on the latest research results and incorporates the impact of the digital transformation on the CRM domain.

Product code: 9783662553800

ISBN 9783662553800
Dimensions H254xW178
Series Springer Texts in Business and Economics
No. of pages 411
Publisher Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Edition 3rd ed. 2018
This book presents an extensive discussion of the strategic and tactical aspects of customer relationship management as we know it today.