The Human Touch -

The Human Touch

Personal skills for professional success

By Philippa Thomas, Debra Paul, James Cadle

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All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.

Product code: 9781906124915

ISBN 9781906124915
Dimensions (HxWxD in mm) H244xW170
No. Of Pages 256
Publisher BCS Learning & Development Limited
Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.