Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback) -

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)

By Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

Paperback

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From the authors of the multimillion seller Crucial Conversations The highly anticipated new edition of the New York Times bestseller Crucial Confrontations Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable, they sap up to 50% of organizational performance and account for 90% of divorces. Retitled Crucial Accountability, this updated version of Crucial Confrontations offers the tools for improving relationships in the workplace and in life, and resolving all these problems--permanently. Includes updated case studies and new research findings Timed to coincide with the re-launch of Vital Smarts's new training module on Crucial Accountability Contains new business case studies and research findings Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler (Orem, UT) are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed corporate training programs for dozens of Fortune 500 companies.

Product code: 9780071829311

ISBN 9780071829311
Dimensions (HxWxD in mm) H226xW152xS15
No. Of Pages 304
Publisher McGraw-Hill Education - Europe
Edition 2nd edition
Broken promises, missed deadlines, poor behavior - they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. This title offers the tools for improving relationships in the workplace and in life and for resolving all these problems - permanently.