Retail and Digital Banking -

Retail and Digital Banking

Principles and Practice

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Endorsed by the Chartered Banker Institute as core reading for the Personal and Private Banking module, Retail and Digital Banking looks at the changes that have occurred, including developments in onshore and offshore operations, call centres and the impact of technology and other critical factors in retail and digital banking. This book considers the evolution of retail banking services and the major role that technology has played in providing quality, cost-effective services to consumers. This fascinating text then goes on to offer expert thought leadership on the future of retail banking and what this could mean for existing established banks and disruptive new entrants. Retail and Digital Banking offers readers the opportunity to take a step back and consider the evolution of the sector in which they work and the tremendous level of change that has occurred over time for all operational activity. Retail and Digital Banking provides support for the Personal and Private Banking module assessment and features practical case studies from the banking sector. This essential text brings the journey of modern banking to life and considers what the future holds. Online supporting resources include a glossary and updates to regulation.

Product code: 9780749482718

ISBN 9780749482718
Dimensions (HxWxD in mm) H235xW160xS15
On Sale Date 03/10/2018
Series Chartered Banker Series
No. Of Pages 280
Publisher Kogan Page Ltd
Support your work-based learning and professional development with this Chartered Banker Institute endorsed companion to the Institute's professional qualifications