Visitor Experience Design - pr_69750

Visitor Experience Design

Hardback

$207.90

Or 4 payments of $51.98 with

delivery message Free delivery for orders over $49.99

Add to Wish List
Delivered in 10 - 14 days
Available for Click and Collect
Most discussion of visitor experiences uses a behavioural or managerial approach where the way the visitor thinks is ignored - it's a black box. Visitor Experience Design is the first book of its kind to examine best practice in creating and delivering exciting and memorable travel and visitation experiences from a cognitive psychological perspective - it opens the black box. The chapters draw on recent findings from cognitive psychology, cognitive science and neuroscience to provide a basis for a better understanding of the antecedents of a memorable experience, including: * The psychological process of the formation or creation of a visitor's experiences * Psychological aspects of tourism experiences such as attention, emotion, memory and mindfulness * Pre-stage experience: customer inputs such as knowledge, myths, values and memories from previous travel * On-site experience: co-creation processes * Post-stage experience: immediate and long term outcomes including happiness and well-being * Experience design cases Tourism, hospitality and event managers seek to provide WOW experiences to their visitors through better design and management.This book encourages the discussion of different facets of experience design such as emotions, attentions, sensations, learning, the process of co-creation and experiential stimuli design. It will be of interest to tourism researchers and postgraduate students studying tourism management, marketing and product design.

Product code: 9781786391896

ISBN 9781786391896
Dimensions H244xW172xS25
On Sale Date 18/08/2017
Series CABI Series in Tourism Management Research
No. of pages 284
Publisher CABI Publishing
Tourism, hospitality and event managers seek to provide 'wow' experiences to their visitors through better design and management. This book encourages the discussion of different facets of experience design such as emotions, attentions, sensations, learning, the process of co-creation and experiential stimuli design.