IT Service Management -

IT Service Management

Support for your ITSM Foundation exam

By John Sansbury, Ernest Brewster, Aidan Lawes, Richard Griffiths



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Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

Product code: 9781780173184

ISBN 9781780173184
Dimensions (HxWxD in mm) H244xW170
Edition 3rd New edition
No. Of Pages 226
Publisher BCS Learning & Development Limited
Covering the latest thinking in IT service management, this new edition provides a comprehensive introduction for those preparing for their ITSM foundation exam.