Service Level Manager - pr_247622

Service Level Manager

Careers in IT service management

Paperback

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The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

Product code: 9781780172941

ISBN 9781780172941
Dimensions (HxWxD in mm) H198xW129
Series BCS Guides to IT Roles
No. Of Pages 152
Publisher BCS Learning & Development Limited
The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.