The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary By Joseph Michelli Hardback $55.10 Delivered in 10 - 18 days add to cart
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way By Joseph Michelli Hardback $59.90 Delivered in 10 - 18 days add to cart
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People By Joseph Michelli Hardback $54.10 Delivered in 10 - 18 days add to cart
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company By Joseph Michelli Hardback $57.40 Delivered in 10 - 18 days add to cart
