Delivery (COVID-19 updated)

Delivery of Signature Required Product
NZ Post couriers (including CourierPost and Pace) will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. They will then ask for the recipient’s name (to record proof of delivery) and leave the parcel on the doorstep. The person receiving the parcel will not sign for the delivery directly.

If no one comes to the door and there is no Parcel Leave service in place, the courier will follow the standard process which is to leave a card to call, with details of the delivery and return the parcel to depot.

Delivery of Non-Signature Required Product
NZ Post couriers (including CourierPost and Pace) will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. If no one comes to the door, the courier will follow the standard process which is to leave the item in a safe place or leave a card to call and return to depot if no safe place.

Shipping Delays
Due to global supply chains being impacted by COVID-19 please be aware that delivery timelines can take a few days longer.

 

Shipping Costs

 Standard (Cart below $49.98) $5.00 
 Shipping (Cart above $49.99) FREE
 Click & Collect* FREE 
 Rural Delivery*  $3.90
 Overweight *  $25.00

 *Surcharge applies to all Rural delivery and Overweight orders. We reserve the right to refuse orders or negotiate delivery fees 

  • The delivery service does not include assembly or setup of kitset or electronic products.
  • Currently we do not deliver to PO Box address.
  • We reserve the right to refuse or negotiate delivery fees for non-standard orders. i.e. large volume orders.
  • Physical Gift Cards will require a signature on delivery.
  • Overweight threshold is set at 5kgs

 

Frequently Asked Questions

The estimated time or arrival (ETA) for each item is included on the Product Details page. ETA for each item is also included on your order confirmation. Please allow additional delivery time due to COVID-19 impacts. Truck (Domestic Delivery) = 2 - 4 Days Plane (International Delivery) = 10 -14 Days
As soon as your item is on its way to you, you will receive an email from Paper Plus.
We can deliver to Waiheke Island. Unfortunately we currently do not deliver to islands such as Great Barrier, Chathams etc.
Unfortunately, currently we can only deliver within mainland New Zealand and Waiheke Island.
Physical Gift Cards will be emailed to the recipient on the requested date. I font date has been selected, it will be emailed immediately. Gift Cards have an ETA of 2-4 business days, depending on your delivery location.