I've ordered the wrong item - how do I exchange it?
Email us at firstname.lastname@example.org so we can see what we can do to help. If the item hasn't already been sent by the supplier, we may be able to change or cancel your order.
I've received a faulty item - how do I get it replaced?
If you have received an incorrect or faulty item, please let us know straight away by emailing email@example.com. We will fix the problem for you as quickly as possible.
Will I be charged a courier fee to return a faulty item?
You won't need to pay a courier fee or postage to return an item if there is a fault with the product.
If I've bought an item online, can I exchange or return it to a Paper Plus retail store?
Please contact us on firstname.lastname@example.org and let us know what the problem is so we can advise you on the best solution.