Problem Management -

Problem Management

An implementation guide for the real world

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Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. This book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function. Offering advice and recommendations tailored to different types of organisations, it gives IT practitioners, consultants and managers the tools to add real value to their businesses.

Product code: 9781780172415

ISBN 9781780172415
Dimensions (HxWxD in mm) H244xW170
No. Of Pages 190
Publisher BCS Learning & Development Limited
Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book offers real-world guidance on all aspects of implementing and running an effective problem management function. It gives IT practitioners, consultants and managers the tools to add real value to their businesses.